If you reside in California, please also see the section below called California Consumer Privacy Act (CCPA) Rights.
AvertX’s Services are typically provided by our licensed dealers and channel partners. If you are a customer of a dealer or channel partner, your information will be processed by AvertX acting as a data processor or service provider and your dealer or our channel partner will remain responsible for the handling of any Personal Information that it collects from you and for compliance with any applicable data protection and/or privacy laws.
AvertX collects and stores certain Personal Information from or about you that can be used to uniquely contact, identify, or locate you ("Personal Information").
We receive and store information that includes Personal Information about you such as:
Some features of our Services use location information. This location information may include your current location or places you have recently visited. We also may aggregate this information for AvertX's internal purposes and to provide information requested by you. If you do not wish for us to collect and store this information, do not enable these features.
Some features of the Services may be used to record, store, view and process video and/or audio recordings. This may include capturing and sending you portions of this data as part of a notification or analyzing the data to identify motion or other events. In addition, if you have the recording features enabled, we will capture, process and store video and audio data recordings from your device and you may be able to access those recordings.
Data protection and privacy laws in your country may impose certain responsibilities on you and your use of security cameras and other devices with recording capabilities. You (not AvertX) are responsible for ensuring that you comply with any applicable laws. For example, you may need to display a notice that alerts visitors to your business that they may be recorded using security cameras and other devices with recording capabilities. AvertX takes no responsibility for your compliance with these laws.
We use the information collected through the User Interfaces and in connection with the Services, including Personal Information, that we collect to provide, analyze, administer, enhance and personalize our Services and marketing efforts for you and others, including to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we may use the information that we collect for purposes such as sending you e-mails, push notifications or other correspondence concerning the Services, including health alerts for devices connected to the Services, messages about new features of the AvertX Web Services, and customer satisfaction surveys.
We also may use information on an aggregated or deidentified basis. For example, we use alert-based information to understand how to better improve the AvertX Web Services-ready devices.
Your Personal Information may be disclosed to the following:
YouTube API Services
If you have authorized us to access your data via the YouTube API Services, then in addition to our normal procedure for deleting your data, you may revoke our access to your data via the Google security settings page, located at: https://security.google.com/settings/security/permissions.
If you no longer want to receive certain communications from us via email, simply unsubscribe by using the unsubscribe options on the email. Please note that you cannot unsubscribe from certain correspondence from us, such as messages relating to your account transactions.
You can opt-in to receive device related push notifications from AvertX. These include reports, health information and other similar information. If you subsequently decide you no longer wish to receive these notifications, you can edit these notifications from the User Notifications section on the User Interfaces.
If you wish to withdraw your consent altogether for AvertX Web Services, you may do so by first logging in and then visiting the User Preferences page. From there, you can adjust your privacy settings.
In order to provide you with ease of access to your account on various AvertX websites and applications, we implement technology that enables us to recognize you as the account holder and provide you with direct access to your account without requiring you to retype any password or other user identification when you revisit the websites or applications. You can choose not to take advantage of this feature on your computer by unchecking the box "Remember me" when you log in. To remove access to your AvertX account from your devices contact, the device manufacturer for specific instructions. You are responsible for maintaining the confidentiality of your account access information and for restricting access to your computer or device through which you access your AvertX account. Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or AvertX Web Services-ready device, you should log-out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your Personal Information.
Utilizing our User Interfaces from Outside of the United States
If you are utilizing our User Interfaces from outside the United States, please be aware that your Personal Information may be transferred to, stored or processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. Our offices and data centers are located in the United States, so some of your Personal Information will be transferred to the United States in connection with your use of the Services.
AvertX uses legally permitted mechanisms to effect international data transfers, including, without limitation, the European Commission-approved “Standard Contractual Clauses” or “Model Clauses” for the transfer of Personal Information from the European Economic Area (“EEA”) to the United States.
Right and Choices about Your Information
If you are an existing or potential end-user of the Services and have provided Personal Information directly to us, you may request to correct or delete your Personal Information by contacting us at privacy@AvertX.com.
If you are an existing or potential end-user of the Services, you may update and access information about your account, including your contact information and your communication preferences in the "User Preferences" portion of our website. You must be signed in to access "User Preferences."
You may also request a copy of the Personal Information that we hold about you. If you would like a copy of some or all of your Personal Information, email privacy@AvertX.com or write to us at the address listed at the end of this policy.
Right to Withdraw Consent
Where we have collected your consent to process your Personal Information, you may withdraw your consent at any time. To do this, log in to your AvertX Web Services account and edit your privacy settings from the User Preferences page. At the time your consent is withdrawn, your account may be closed.
Right to Lodge a Complaint
In compliance with the Privacy Shield Principles, AvertX commits to resolve complaints about our collection or use of your Personal Information. European Union and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact AvertX:
- DVR Support Center, 23221 E Knox Ave, Liberty Lake, WA 99019, U.S.A.
You have the possibility, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. Refer to Annex I for additional information: https://www.privacyshield.gov/ps/article?id=annex-i-introduction.
AvertX has committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit JAMS (https://www.jamsadr.com/eu-us-privacy-shield) for more information or to file a complaint. The services of JAMS are provided at no cost to you.
California Residents’ Rights
If you are a California resident and a “consumer” (as defined under the California Consumer Privacy Act (“CCPA”)), then the CCPA may provide you with specific rights regarding your “personal information” (as defined in the CCPA).
You have the right to request that businesses subject to the CCPA (which may include your dealer or our channel partner) disclose certain information to you about their collection and use of your personal information over the past 12 months. In addition, you have the right to ask such businesses to delete personal information collected about you, subject to certain exceptions. You also have the right to opt out of a business selling or sharing your Personal Information. You may ask a business to limit its use of your sensitive Personal Information (e.g., biometric information or ethnicity), but know that AvertX doesn’t use your sensitive Personal Information in a manner subject to that right. If you choose to exercise your rights, you also have the right not to be discriminated against and should not be charged different prices or provided different quality of services.
End Users of the Services
You can exercise your applicable CCPA rights by contacting your dealer or our channel partner. Where we act as a business rather than a service provider under the CCPA, you can exercise your CCPA rights by contacting us at privacy@AvertX.com or by mailing us at the address provided below.
If you contact AvertX with a CCPA request directly, we may forward your request to the dealer or our channel partner with which you directly interact, as appropriate. Please note that the CCPA requires us to verify the requests we receive from you when you exercise certain of the rights listed above. We may need more information when we receive your request before taking further action.
Business Contacts and Website Visitors
Sometimes we collect Personal Information when you’re acting on behalf of a company (e.g., as an employee, agent, or contractor) or otherwise interact with AvertX directly (e.g., visiting the AVERTX website).
Information we collect (Categories, Purposes, Sources)
We collect these categories of Personal Information:
We collect the above categories of Personal Information for the following purposes:
We collect the above categories of Personal Information from the following sources:
We retain the Personal Information that we collect to achieve the purposes for which the Personal Information was collected. In certain cases, we may need to retain Personal Information for purposes required under applicable law, for tax, accounting, or audit purposes, or for other purposes permitted or required under law.
Disclosures of Personal Information
We may have disclosed each of the above categories of Personal Information with the following categories of third parties who perform services on our behalf:
We may allow certain third parties (such as online advertising services) to collect your Personal Information via
automated technologies. We share the categories of Personal Information listed below for the business and
commercial purposes of online advertising and to provide third-party social network features and functionality.
You have the right to opt out of this disclosure of your information, which may be considered a “sale” or “sharing” under California law. You may opt out of “sharing” or “selling” by setting a browser-level opt-out, the Global Privacy Control, sent by California consumers. You may learn how to set that signal by going to this website: https://globalprivacycontrol.org/.
As described above, we do not directly disclose your Personal Information with third parties for monetary consideration. Our “selling” or “sharing” is instead confined to the context of online tracking, and so we may have “sold” or “shared” the following categories of Personal Information:
Category of Personal Information
Category of Third Party
Advertising networks, data analytics providers, social networks
Advertising networks, data analytics providers, social networks
Advertising networks, data analytics providers, social networks
We do not knowingly sell or share the Personal Information of minors under 16 years of age.
How to exercise your CCPA rights
You can exercise any of your CCPA rights described in this section by contacting us at privacy@AvertX.com. We may need to collect additional information about your previous interactions with AvertX to verify your identity. You may designate an authorized agent to submit requests on your behalf. To submit a request as an authorized agent on behalf of a consumer, please contact us at privacy@AvertX.com.
Virginia Residents Only
Under Virginia’s privacy law, the Virginia Consumer Data Protection Act, AvertX acts as a data processor and the dealer or channel partner will remain responsible for the handling of any Personal Information it collects from you. You should refer to the dealer or channel partner’s privacy notice for more information on their privacy practices or to exercise a right under the Virginia Consumer Data Protection Act.
Do Not Track Requests
Children's Privacy Statement
The Services are intended for a general audience and are not intended for use or view by children under 13 years of age without parental consent, and we do not knowingly collect information about children or sell products to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13.
AvertX has security measures in place to protect against the loss, misuse, and alteration of your Personal Information. For example, we protect your Personal Information through a unique username and password, and we protect certain sensitive communications with our website through server authentication and secure connections. However, no method of data transmission is completely secure.
Changes to This Policy
This policy applies to AvertX and its subsidiary, DVR Support Center.
AvertX, 1730 North Madson Avenue, Liberty Lake, WA 99019, U.S.A.
Updated: October 9, 2022